Overview
Private & Imaging Services Coordinator – Thorpe Park Head Office, Leeds (occasional travel to other sites)
Permanent | Full-time | Monday-Friday, 09:00-17:00
Salary: £13.50 - £14.00 per hour (DOE)
An exciting opportunity to join a growing private healthcare provider. We're looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience. This is a growth role in an expanding private healthcare setting, combining patient-centric service with measurable sales and utilisation impact.
Responsibilities
* Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings.
* Provide clear, accurate information on services, pricing, and preparation requirements.
* Manage all enquiry channels within agreed SLAs.
* Complete booking processes, confirmations, and onward referrals.
* Maintain accurate records in CRM and booking systems, ensuring GDPR compliance.
* Share insights and feedback to improve scripts, FAQs, and patient communications.
What success looks like
* Strong enquiry-to-booking conversion rate.
* Fast, professional response times.
* High appointment utilisation and minimal cancellations.
* Accurate data entry and excellent service quality.
About you
* ✅ Proven experience in a sales or contact-centre role with booking/conversion targets.
* ✅ Confident communicator - both on the phone and in writing.
* ✅ Organised and efficient in a fast-paced environment.
* ✅ Comfortable using CRM, booking tools, and Microsoft 365.
* ✅ Detail-oriented, GDPR-aware, and customer-focused.
* Desirable: Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self-pay or insured patient journeys.
The essentials
* £13.50 - £14.00 per hour (depending on experience)
* 37.5 hours per week, Monday-Friday (09:00-17:00)
* 25 days' holiday + bank holidays (35 total)
* Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives
* Right to Work in the UK required
* Employment references (minimum 2) and DBS check may apply
If this sounds like yourself please apply and I will be in touch to discuss
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