Location
Basingstoke, GB
Department Name
SH Head of Control (113550) G1
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!
We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Support the management of incidents, accidents and emergencies affecting the operational railway in
liaison with colleagues in Network Rail, customer organisations and other agencies.
To co-ordinate the process relating to incoming infrastructure faults.
About The Role (External)
* Support the work of the Incident Controller during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
* Manage the faulting and repair of infrastructure assets including identification, coding, prioritisation, action and conclusion.
* Call out and co-ordinate, as directed by the Incident Controller, the activities of response staff including maintenance, operations, train operator, contractors, emergency services in response to an incident or event, to achieve safe and speedy recovery from incidents.
* Co- ordinate the provision of ESRs, urgent unplanned possession and isolation requests and manage alterations to planned possessions.
* Liaise with on site staff to monitor ongoing possessions including the provision and movement of engineering trains, on track machines and plant where problems arise.
* Monitor information arising from remote condition monitoring equipment, prioritising response, including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
* Carry out fault management system and other defined checking procedures.
* Disseminate accurate, concise and timely information, in accordance with company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
* Input to the daily log, safety, infrastructure and performance events, as directed by the Incident Controller in accordance with the relevant company standards and instructions .
* Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary control information to defined timescales.
Essential
* Appreciation of signalling, p'way and electrification disciplines
* Experience within a fault management, maintenance, operations or rail industry control environment
* Knowledge and demonstrable experience of operating procedures, rules and regulations
* Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. FMS, MIMS, TRUST, TRUST DA and communications systems
* Knowledge of Train Operating Companies within the route
* Good team working skills and ability to make objective decisions
* Able to influence others and work under pressure
Desirable
* Good geographical knowledge of applicable Route
* Geographical knowledge of adjoining Routes
* Working knowledge of the NRN system and its correct use
* Understanding of commercial/ business picture within Network Rail and TOC's
How To Apply (External)
Salary: £ 63693
Been referred by a friend, then please complete this form
Network Rail Benefits – To find out about what benefits we offer, click here
Closing date: 2nd January 2026
Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications.Late applications will not be accepted.
Please note the recruitment process for this role is a Competency based interview.
We're dedicated to creating an inclusive environment and we welcome applications from everyone!
Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits – To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail.You should demonstrate your personal dedication to safety on your application.
Drugs and Alcohol Standard
All successful candidates will be required to undergo and pass a drugs and alcohol test.Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information