Overview
Ensuring all administrative activities within secondary care services, including radiology services, are managed to a high standard, supporting the delivery of world-class patient care. We are a health insurer and provider with no shareholders, focused on helping people live longer, healthier, happier lives. We make health happen by being brave, caring and responsible in everything we do. We encourage diversity and aim to reflect the communities and customers we serve. Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to disabled applicants who meet the minimum criteria. All employees have a duty to safeguard children, young people and adults at risk and to prioritise these protections as appropriate. We are committed to safeguarding and to ensuring a safe environment for our customers, patients and staff.
We help people “be you at Bupa” and strive to ensure fair treatment and an inclusive recruitment process for everyone.
Responsibilities
* Welcoming all patients, visitors, and consultants to Basinghall Clinic in a professional, friendly, courteous, and helpful manner.
* Ensuring patient confidentiality is maintained at all times, escalating issues to the Administrative Operations Lead when necessary.
* Coordinating clinics, radiology services, and specialty pathways, ensuring effective communication with patients and clinicians.
* Point of contact for front-of-house admin team members regarding specialty service queries, including mailbox management.
* Ensure relevant results from secondary care clinics are dispatched promptly to consultants or practice managers, especially abnormal results.
* Support radiology administrative tasks including scheduling, report handling, and liaison with referrers and reporters.
* Complete all administrative tasks within secondary care service lines accurately and efficiently, aligned with clinic KPIs.
* Proven experience of delivering customer services to an exceptionally high standard.
* Strong communication and organisational skills.
* Ability to work under pressure.
* High attention to detail.
Benefits
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Annual Health Services Bonus Scheme
* Support with travel costs via a season ticket loan or cycle2work
* Various other benefits and online discounts
#J-18808-Ljbffr