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We're offering an exciting opportunity forUX Designersto play a pivotal role in shaping the user experience of our customer-facing websites. Your role will involve crafting solutions that enhance user journeys for optimal effectiveness, efficiency, and enjoyment, all while staying aligned with our core business objectives.
Working with the UX team to develop the UX strategy, identify & address potential pain points and guarantee that every aspect of the product user experience is guided by a user-centric approach.
This position combines elements of both remote and office work, with a schedule of 2 days per week at our Bradford office and 3 days of remote work from home.
You have the flexibility to choose your working hours, starting anytime between 8 – 10am and working for 7.5 hours each day.
Role Responsibilities
Investigate – Investigate and explore user problems, carrying out through discovering with the intent defining a usable, appropriate and valuable solution
Design – Create meaningful UX deliverables such as storyboards, wireframes, user flows, interaction models, journey flows, conceptual designs, and presentations that help teams understand user intent and what to build.
Deliver – Create and deliver UX solutions that measurably improve the core workflows of our target users
Better Understand Users - Conduct qualitative and quantitative user research to develop user empathy and better understand intent, motivation and behaviour
Collaborate - Work closely with a team of stakeholders, strategists, analysts, developers, and designers to guide UX design from start to finish of a project.
Design and deliver user experience solutions for all FGH products, using a thorough discovery process
Solve problems experienced by the user with a focus on business and user outcomes
Solve interaction design problems using analytical, usability testing and internal/external research.
Use storyboards, wireframes, user flows, interaction models, journey flows, mental models and conceptual designs to better understand the end user.
Work with Product Designers to develop FGH Design Language and Design System
Carry out heuristic reviews to identify user issues and inform research studies
Design and create working prototypes in tools such as Figma, for the purposes of user research or to help illustrate design and interaction ideas
Support the creation of a common FGH Design Language, constantly evaluating and improving fit for both user and business requirements
Conduct both qualitative and quantitative research to better understand users
Support CRO activities across all brands by offering advice, guidance and UI design services
Prototype concepts using a variety of methods (both analogue and digital) and use it to inform projects.
Maintain an awareness of general trends across e-commerce and maintain a deep understanding of User Experience tools and techniques in a touch first environment.
Mentor and coach less experienced colleagues to enhance their skills and capabilities, ensuring the use of departmental standards and best practice.
About you
Minimum of three years of directly related experience (UX designer or similar)
A degree in design, human-computer interaction, cognitive science, human factors or related UX field
Ability to work under pressure on Multiple projects, managing time and resources.
Working in cross functional teams with all areas of the business.
Good knowledge of Excel, Word, PowerPoint
Significant expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations
Proven ability to empathise with users, user needs and mental models
Familiarity with UX trends, methodologies
Strong skills in UX tools such as Figma, and Photoshop
Strong understanding of UX techniques such as personas, red route analysis, user mental modelling
Exposure to designing, planning and facilitating user research
Experience in understanding outputs from user and stakeholder research, as well as ability to analyse data. Including an ability to synthesize understanding of analysis and user insight to shape UX design deliverables and outcomes
Experience of working with data and data analysts to identify new opportunities of improvement
Demonstrated understanding of the constraints placed on UX by specific technologies.
Experience with project estimation
Ability to work independently as well in a highly collaborative, team-based environment
Serious passion for user-centred design, service design and demonstrated knowledge of information architecture, usability, accessibility, interaction design
Understanding of commercial retail business
Experience of working with data and data analysts to identify new opportunities of improvement.
Demonstrated expert experience in defining, planning and delivering experience projects
Strong communication skills and the ability to present and sell ideas to various audiences (technical and non-technical)
High level of drive and motivation
Knowledge of emerging technologies
Competitor knowledge and understanding
Ability to work under pressure to tight deadlines with high levels of accuracy.
Exceptional Customer Focus
Able to investigate analyse and interpret customer information and act according to business rules.
Understanding and knowledge of FCA Reg requirements.
Can work individually or part of a team.
Ability to commute to Bradford city centre
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