IT Support Desk Engineer (MSP experience required) – Birmingham/Hybrid
£30,000-£35,000
A well established and fast-growing Managed Service Provider are on the market for an IT Support Desk Engineer to join their growing technical team. This role focuses on delivering a wide range of client projects, both onsite and remotely. You will work closely with the Technical Manager, taking responsibility for resolving issues that arise. This is ideal for someone who enjoys a mix of technical work, planning and customer interaction.
Key Skills
* 3+ years experience in team-based Technical Support role (ideally with an MSP)
* Able to raise, update & resolve issues reported to Support Desk
* Excellent customer service & communication skills
* Excellent diagnostic skills & logical thinking
* Up-to-date technical knowledge
* Microsoft Certification (desirable)
Technical Knowledge required
* Windows 11 – Installation, Configuration & Troubleshooting
* Windows Server - Active Directory, Group Policy, Permissions etc
* Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
* Microsoft Office – Installation & Troubleshooting
* Backup Solutions – Configuration & Troubleshooting
* Anti-Virus – Configuration & Troubleshooting
* Networking – TCP\IP, DNS, DHCP, troubleshooting
* Hyper-V – Admin & Troubleshooting (desirable)
* WiFi – Ubiquiti (desirable)
* Firewalls – SonicWall (desirable)
* SQL Management (desirable)
* PowerShell (desirable)
Hands on Experience
* Logging & updating Support Tickets for customers issues
* Remote support and maintenance across customers PCs, Laptops & Servers
* Analysing call logs so you can spot common trends and underlying problems
* Updating technical documentation used by Support Desk
* Diagnosing and repairing faulty PCs & Laptops
* Escalating Support Ticket to senior members of the Support Desk