We are looking for a self-sufficient Technical Service Engineer to ensure our customers' services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations, and will help to maintain the availability of the IT services delivered to end users. You can also deliver low to medium complexity work packages as part of customer implementation projects.
The Operations Centre currently manages services for multiple customers, providing support for numerous technologies. The engineering shift teams are made up of high-performing individuals who are friendly and customer-focused.
Your experience
* Experience in supporting end users with technical queries relating to several products/systems (e.g., Microsoft products, operating systems, networks, applications, PCs).
* Understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
* Ability to follow established processes/systems and document actions taken to resolve inquiries.
* You take ownership by listening to and understanding the customer’s problem.
* Escalates issues as necessary to deliver the required service level and meet or exceed customer expectations/SLAs.
* Accountability for learning about current products/systems to build own technical knowledge to support business requirements.
Benefits include:
* 26 days annual leave plus public holidays (3 flexible)
* Pension – Double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Flexible benefits such as increased holidays, travel, dental, critical illness, and more
* Perks at work – employee discounts
* Employee assistance programme/virtual GP
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognized as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people-centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in supporting our innovative approach to inclusion.
#J-18808-Ljbffr