Content Guru - Senior Software Developer
Content Guru is a leading provider of cloud communications solutions. We help businesses worldwide enhance customer engagement and experience through our omni-channel cloud contact center and bespoke integration systems, leveraging cutting-edge technology including AI and propensity modeling to create seamless customer journeys.
What we are looking for...
We seek an exceptional senior software developer with over 4 years of experience managing and motivating high-performing teams dedicated to delivering valuable applications and services. The role involves leading by example, being a subject matter expert in multiple programming languages, and ensuring the delivery of high-quality software that meets acceptance criteria and team standards.
This hands-on role involves design, development, testing, deployment, and maintenance of applications, enabling us to deliver mission-critical communication solutions.
Location...
We welcome applications from candidates in Porto, Portugal or Bracknell, Berkshire. This is an office-based position requiring a minimum of 3-4 days per week in our offices, in accordance with our hybrid working policy.
Key Responsibilities...
Management
* Oversee software engineering output of the team.
* Mentor team members within an agile environment.
* Conduct performance reviews and develop personal growth plans.
* Address performance issues collaboratively with your line manager.
* Participate in recruitment activities.
* Monitor team performance and escalate concerns as needed.
* Facilitate agile ceremonies such as planning, reviews, and retrospectives.
* Support implementation of retrospective action items.
* Report weekly team progress to department leadership.
* Collaborate with other departments to meet customer expectations, including deployment coordination.
* Work with Product Owners to manage backlogs and set realistic deliverable timelines.
Development
* Write code primarily in C#.
* Design architecture for new application components and obtain approval for specifications.
* Develop applications within an Agile team to fulfill product and customer needs.
* Test new features thoroughly to ensure proper functionality.
* Coordinate with QA teams for validation before launch.
* Maintain and upgrade platforms, troubleshooting and fixing bugs.
* Share ideas for process and platform improvements.
* Review project deployments and learn from experiences to enhance future performance.
* Design and prototype applications as needed.
* Stay updated with industry trends and emerging technologies.
About you...
* Bachelor’s Degree in STEM, Computer Science, or related field.
* Experience developing commercial projects in C# or React.
* Proficiency with SQL and relational databases like Microsoft SQL Server.
* Experience with source control systems, especially Git.
* Familiarity with Agile methodologies, particularly Scrum.
* Legal right to work in Portugal or valid work visa.
* Proficient in English.
Additional beneficial experience:
* Knowledge of AI and ML concepts.
Required skills
* At least 4 years managing and motivating a team.
* Degree qualification.
* Expertise in all disciplines of software development, leading by example.
About the Company:
Content Guru is Europe's largest privately owned CCaaS provider, with offices globally and a client portfolio including major organizations across various sectors. Our mission is to revolutionize communication through our innovative cloud contact center platform, storm, integrating social media, video, SMS, email, web chat, and emerging tech to deliver tomorrow's customer experience.
We are committed to diversity and equal opportunities, fostering an inclusive environment that supports employee growth and success.
#J-18808-Ljbffr