Overview
Reference
AXB0018 Salary
£36,000 - £38,000/annum Job Location
- United Kingdom -- England -- East Midlands -- Northamptonshire -- Burton Latimer Job Type
Permanent Posted
Thursday, May 7, 2026
Hire Desk Manager – Kettering, Northamptonshire
Salary: £36,000 + Benefits
Monday–Friday | Career Progression | Growing Business
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector.
This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation.
If you’re looking for a role where you can truly make an impact and grow your career, we’d love to hear from you.
The Role
As Hire Desk Manager, you’ll take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK.
You’ll work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
1. Managing daily hire operations from enquiry through to invoicing
2. Leading and supporting the Hire Desk team
3. Coordinating transport, scheduling, quotations, and customer communication
4. Building strong customer and supplier relationships
5. Identifying cross-hire opportunities and improving operational efficiency
6. Resolving customer queries quickly and professionally
7. Ensuring CRM/ERP systems are kept accurate and up to date
8. Supporting and developing team members to achieve KPIs and business goals
What We’re Looking For
9. Previous experience within forklift, plant hire, or materials handling
10. Proven team management or supervisory experience
11. Strong organisational and customer service skills
12. Confident communicator with a proactive attitude
13. Experience using Microsoft 365 and CRM/ERP systems
14. Ability to thrive in a busy operational environment
What’s On Offer?
15. £36,000 salary
16. 24 days holiday + bank holidays
17. Company pension
18. Career development opportunities
19. Supportive and growing business
20. Company social events
21. Wellbeing initiatives & group fitness sessions
22. Long-term progression opportunities
Location: Kettering area, Northamptonshire
Hours: Monday to Friday, 40 hours per week (flexibility between 07:00–18:00)
Interaction Recruitment is acting as an employment agency on behalf of our client.
INDKTT