Overview
Total Contracted Hours: 37.5
An exciting new Customer Service Advisor opportunity at DX!
DX is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering the important things in life. We provide next-day or scheduled delivery services for parcels and freight, as well as warehouse management and customer-liveried vehicle operations. Our brand is built on delivering the Delivered Exactly promise.
We are focused on developing our people and providing training and opportunities to grow your career within the company.
Role Summary
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role provides proactive and timely service to a wide range of demanding customers, working alongside operational and account management teams to positively influence customer needs and resolve issues.
Key Responsibilities
* Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
* Action all customer queries in line with the required processes and service level agreements
* Work as part of a team to ensure great customer service delivery - every time
* Engage proactively with service centres to ensure customer requirements are received and actioned
* Recognise and deal with queries, requests and problems in line with our customer account requirements
* Identification and action of escalation issues
* Undertake any other customer account support duties as required
Benefits
* Competitive Rates of Pay
* Company Funded Health Cash Plan
* Holidays: 20 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more
We look forward to hearing from you!
#J-18808-Ljbffr