Oxford University Hospitals NHS Foundation Trust
CAPPRO Patient Pathway Administrator
The closing date is 22 June 2026
The Pain Management Service Administrative Team is an essential pillar for the department providing support to its patients, clinicians and nursing workforce.
Patient Pathway administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The postholders duties and activities include, but are not limited to, providing primary administrative support to consultants, clinical staff, and all patients under their care, the use of Dragon software to produce electronic correspondence between clinical teams and patients, booking patient clinical appointments and procedures, and efficient maintenance of Patient Tracking List.
Main duties of the job
To provide proactive, effective and efficient administrative function to departments stakeholders ensuring there are always effective administrative system procedures in place.
General administration duties including record keeping, forwarding relevant communication to internal stakeholders, supporting staff with administrative queries as appropriate, arranging ad-hoc meetings and taking minutes when required.
Producing reports and ensuring they comply with Trust templates/standards and are disseminated to the relevant stakeholders.
Act as the main contact and channel of communication between users of the service, maintaining a professional but sympathetic manner.
Deal appropriately with sensitive and confidential information from the clinical team using initiative to direct suitably.
Have knowledge of all workflows in the Pain Management Service administrative team and be willing to support other administrative teams across CAPPRO.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles.
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job responsibilities
Please see the attached Job Description and Person Specification for full details of the role, including further information to support your application.
Person Specification
Education and Qualifications
* Good standard of Education with a minimum of 5 C grade GCSEs (incl. English Language and Maths)
* NVQ Level 3 or equivalent NHS administrative experience
* Competent user of MS Office 365 Packages
* MS Office 365 Suite Qualification
Experience and Skills
* Proven experience within an administrative role
* Basic understanding of medical terminology
* Experience of working with the general public
* Evidence of a positive approach to working in complex environments
* Experience of setting and maintaining work standards
* Experience of managing complex staff rotas.
* Experience of managing IT systems and processes
* Experience in using EPR
* Experience in booking clinical appointments
* Previous NHS experience
* Experience in using rota systems - i.e. CLW, MediRota, Health Roster
* Understanding of Patient Surgical Pathways
* Reporting and Data Analysis
* Experience in using Good Shape portal
Specific Aptitudes and Abilities
* Strong Computer Skills
* Experience of dealing with tight deadlines and targets
* Highly organised and able to coordinate and prioritise own workload independently
* Ability to complete complex tasks simultaneously
* Professional attitude to work
* Ability to work effectively as part of a team
* Ability to compile, review, and analyse data to inform decisions
* Familiarity with Patient Pathways
* Familiarity with NHS Performance Targets
* Familiarity with unplanned absence monitoring and reporting
* Ability to coordinate and manage complex rota systems (i.e. CLWRota, Medirota)
Interpersonal Skills / Communication Skills
* Ability to communicate with stakeholders at different levels
* Ability to identify possible issues and seek solutions
* Ability to understand and process information to aid with schedule forward planning and organising
* Excellent telephone manner
* Ability to deal with sensitive information
* Ability to cope effectively under pressure
* Experience of dealing with stressed/upset individuals in an empathetic manner
* Ability to overcome communication barriers
* Ability to adapt to rapidly changing demands and expectations
* Ability to use own initiative and act quickly and decisively
* Ability to use negotiation and influencing skills to reach favourable outcomes
* Evidence of interacting with a wide range of people
* Evidence of mitigating short notice staffing issues
* Evidence of cross-collaboration with stakeholders at different levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Oxford University Hospitals NHS Foundation Trust
£28,392 to £31,157 a year per annum pro rata
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