Monday to Friday
• Day Shifts
• No Weekend or Bank Holiday Working
• Excellent Career Growth
The Opportunity
Are you a great people leader with a passion for delivering a high-level service to customers. Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Service Team Leader to join our Southampton team and contribute to our mission of providing safe, sustainable solutions to our clients.
Position Overview
We're looking for a proactive and hands-on Service Team Leader to lead, support, and inspire a team of service technicians. In this dynamic role, you'll coordinate and schedule field service operations, visit customer sites to ensure our machines are running at peak performance, and uphold the highest standards of safety and customer satisfaction. If you're eager to stay active in the field while taking the lead in building a high-performing team, this could be the perfect opportunity for you.
Key Responsibilities
* Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback.
* Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly.
* Coordinate and schedule service assignments, ensuring timely and efficient service completions.
* Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices.
* Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns.
* Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency.
* Collaborate with internal departments to streamline processes and enhance service delivery.
* Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture.
* Prepare reports on service activities, including safety incidents, and customer satisfaction.
Benefits of Service Team Leader
* £33,000 - £35,000 per annum plus team and personal bonus OTE £42k.
* Monday to Friday – No Weekends.
* 25 days holiday plus Bank Holidays.
* 5% Contributory Pension scheme.
* Family Life assurance of 3 times life cover salary.
* Private healthcare scheme from day 1.
* Enhanced maternity and paternity pay.
* Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
* Taste Card Membership discount.
* Discount and cashback at many retailers.
* Cycle to work scheme.
* Employee Assistance Program with 24/7 confidential helpline support for employees
* Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
* Employee recognition program
* Employee referral scheme.
* We provide support and access to a range of internal and external courses to help and progress your career with us.
Skills & Experience
* Previous management experience in a service led industry.
* Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team.
* Strong problem-solving abilities and the capacity to make sound decisions under pressure.
* Exceptional organisational and time management skills to handle multiple projects simultaneously.
* Effective communication skills to interact with customers, team members, and stakeholders.
* Proficiency in using relevant software, such as scheduling tools and reporting systems.
* Valid UK driver's license - 7.5 tonne.
We are Safetykleen
Safetykleen is the UK's leading provider of Parts Washing, Waste Collection, and Environmental Advisory services, with operations spanning 16 European countries, as well as Brazil and Turkey.
With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet Safer and Kleener.
When you become part of the Safetykleen team, you'll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance.
INDHP