Central Government client requires Duty Managers / Analysts to operate within a high-security, mission-critical environment
These are not traditional Major Incident Management (MIM) or technical resolver roles
Instead, the focus is on operational command, coordination, and real-time situational awareness across multiple domains
Successful candidates must be comfortable operating in high-pressure environments, demonstrating structured decision-making, clear communication, and strong cross-functional awareness
Responsibilities
The Manager acts as the on-shift operational commander, with responsibility for:
* Leading real-time operational decision-making and incident command
* Coordinating across multiple domains including:
* Security Operations (SOC)
* Network Operations (NOC)
* Infrastructure
* Physical Security
* Declaring and escalating Major Incidents (MI)
* Maintaining the single operational picture across all services
* Leading integrated incident response efforts
* Acting as the primary escalation point during live events
* Holding authority for critical operational decisions
The Analyst serves as the operational coordination backbone, supporting by:
* Monitoring systems to maintain real-time situational awareness
* Conducting initial triage and reducing operational noise
* Maintaining dashboards, logs, and command environment readiness
* Supporting documentation, incident timelines, and reporting
* Ensuring structured information flow during live incidents
Required Skills & Experience
All candidates must demonstrate:
* Strong cross-domain operational awareness
* Proven ability to work effectively in high-pressure, real-time environments
* Excellent communication and stakeholder coordination skills
* Structured and logical decision-making capability
* Experience in incident management or operational command environments
Key Attributes
* Calm and decisive under pressure
* Highly organised with strong attention to detail
* Proactive and adaptable in evolving situations
* Strong collaboration and coordination skills
* Ability to quickly synthesise complex information into actionable insight
Summary
This is a unique opportunity to join a high-security operational environment, playing a critical role in real-time command, coordination, and incident response.
Both roles are instrumental in ensuring operational resilience, effective decision-making, and seamless cross-domain collaboration.
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