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Information technology support specialist

Gateshead
Careers Plus
£25,000 - £32,000 a year
Posted: 21 September
Offer description

IT Support Specialist

Location:
Gateshead

Salary:
£25,000 – £32,000 per annum (depending on experience)

Contract:
Full-time, Permanent

About the Role

An established and forward-thinking organisation is looking for a dedicated
IT Support Specialist
to join its team. The role will involve providing high-quality technical support to end-users, ensuring smooth day-to-day operation of IT systems, and contributing to the ongoing improvement of technology services.

Key Responsibilities

* Provide first-line technical assistance to end-users via phone, email, or in-person, covering hardware, software, and network issues.
* Troubleshoot and resolve technical problems with minimal disruption to business operations.
* Install, configure, and maintain computer hardware, software, and peripherals (printers, scanners, etc.).
* Assist with network management and troubleshooting, including LAN, WAN, and internet connectivity.
* Create and maintain accurate documentation of technical issues and solutions.
* Support onboarding and provide user training on IT systems and best practices.

Qualifications & Experience

* Minimum of 2 years' experience in IT support or a similar technical role.
* Strong knowledge of Windows and macOS operating systems.
* Experience with network administration and familiarity with cloud-based services (Azure, AWS).
* Relevant certifications such as
CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)
are advantageous.

Skills & Attributes

* Strong analytical and problem-solving skills.
* Clear communicator, able to explain technical concepts to non-technical users.
* Customer-focused with a professional and approachable manner.
* Adaptable and keen to learn new technologies.

If interested click "apply" and one of our consultants will reach out

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