Job Description
We are seeking passionate and dedicated individuals to join our team. You will work closely with our customers to facilitate affordable and sustainable repayments in a fair and ethical manner.
Ideal candidates enjoy working in teams and are eager to contribute to our business success by providing excellent service to our customers and clients.
This is a fantastic opportunity to join a diverse and inclusive company that supports career development and rewards hard work.
Job Role
In this role, you will support customers in managing and repaying their outstanding balances.
1. You will be part of our dedicated team, handling inbound and outbound calls from customers.
2. You will assist customers in finding suitable solutions by understanding their current situations and circumstances.
3. You will work collaboratively to achieve personal and departmental goals.
4. You will ensure the delivery of excellent service, treating customers fairly, listening to their needs, and striving to find the best solutions for their circumstances.
5. Accurately update our systems after each customer interaction.
Experience
We welcome applicants with customer service experience from industries such as Contact Centres, Retail, or Hospitality. However, prior experience is not mandatory as we provide comprehensive training and ongoing development opportunities. We value a passion for excellent customer service and a commitment to doing a great job.
Skills and Qualifications
* Customer service experience (desirable)
* Experience with telephony, data entry, and customer management (desirable)
* Excellent verbal and written communication skills
* Ability to operate multiple computer systems
* Good numeracy skills for setting up and calculating payment plans
* Experience following procedures and policies
* Problem-solving skills to find the best solutions for customers and the business
* Educated to GCSE level (or equivalent) with grade C or above in Maths and English (desirable)
Role Package
Hours: Full-time, permanent contract, 37.5 hours per week, on a shift pattern. You will work one in four Saturdays (9am-2pm), with a following Friday off when you do.
Benefits
We offer a range of benefits to support your health, finances, and lifestyle, including:
* Salary: £26,000 - £28,500 per annum (dependent on experience)
* 25 days holiday plus bank holidays and a Birthday Day off (pro-rata for part-time)
* Discretionary annual performance bonus
* Option to purchase up to 5 additional holiday days
* 8% total pension contributions
* Employee Assistance Programme for you and your family
* Life assurance (4x annual salary)
* Season Ticket Travel Loans
* Enhanced maternity and adoption pay
* Voluntary benefits: Health Plans, Gym and Restaurant Discounts
* Modern facilities in a friendly, relaxed environment
* Regular social events, charity fundraisers, and employee recognition schemes
* Learning and development opportunities to support career growth
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