Here at Stonewater, an exciting opportunity has arisen for an Income Officer to join us and provide our customers, across all tenures to include social rented and homeowners, with the right support to manage their rent and service charge payments.
You’ll review both rent and service charge accounts contacting customers either by telephone or digital platforms to identify why they have not paid their charges and offer them appropriate support and advice to enable them to do so. You’ll ask questions to -find underlying issues and make our customers feel supported, all whilst ensuring they are clear on what action they need to take to find solutions to their debt issues. You’ll need to be highly resilient and able to handle challenging and sensitive conversations. You’ll manage a caseload and offer basic benefit advice, discuss repayment options and make affordable, sustainable arrangements.
We’ll provide you will full training and support when you join us.
This is a home based role and you won’t be required to visit our customers in their homes. You’ll be required to travel to a central location a few times a year to attend meetings.
The Income team operates between the hours of 08:00 - 20:00, Monday to Friday and 09:00 - 13:00 on a Saturday. You’ll work to agreed shifts, on a rota basis of either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00 up to a maximum of 37.5 hours per week. This will also include a 12:00 - 20:00 shift on a weekday as we...