About The Role Role: Database Administrator Location: Tewkesbury GL20 8TU Contract Type: 12 month FTC Hours: 09:00am - 17:00 PM Salary: £27,000 - £30,000 At Restore, we’re looking for a detail-driven and collaborative Database Administrator to help manage and optimise our core operational system, O’Neil. This system sits at the heart of our business—tracking items, managing activity, and ensuring accurate invoicing—so your role will be key to keeping everything running smoothly. You’ll work closely with teams across the business, providing support and expertise to ensure services are delivered in line with customer contracts. If you enjoy problem-solving, working with data, and making a real impact, we’d love to hear from you. Responsibilities: Set up customer accounts on O’Neil in accordance with the contract Customer account lifecycle management on O’Neil, including decommissioning accounts and portal Customer portal set up Customer data import and reconciliations (new and BAU) Lead account split/merges Good Telephone Manner both Inbound/Outbound About You: A highly accurate, detail-focused approach to your work Confidence in problem-solving and overcoming challenges or objections Strong organisational skills with the ability to prioritise effectively Experience with (or willingness to learn) the O’Neil database Excellent communication skills—both written and verbal A collaborative mindset and a proactive attitudeWhat We Can Offer You: Life assurance Annual leave entitlement (starting with 20 – 25 days bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About The Company Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so