About the job
We require an enthusiastic and organised individual to provide clerical support to the On train team. The successful candidate will require good interpersonal and communication skills, as this role will require you to deal with staff on a one-to-one basis as well as liaising with the whole of the On train (Guards) function.
Apprenticeship Standard: Level 3
Please note, you must be between the ages of 16 - 18 at the commencement of employment to be considered for this young talent apprenticeship.
Your main responsibilities will be:
1. Production of regular reports
2. Dealing with internal and external customers
3. Ordering of supplies
4. Minute taking as required along with general administrative duties.
You'll need:
5. To be an enthusiastic and motivated individual.
6. A desire to pursue a career in the railway industry.
7. Flexibility – this apprenticeship may involve early or late shifts and travel to other areas on our network.
8. Excellent communication, with the ability to motivate and inspire a team.
9. Proactive and adaptable approach to problem-solving, with a keen eye for detail.
10. Willingness to undergo training and development to enhance skills and knowledge in the role.
11. A dedication to upholding the company's values and delivering exceptional service to customers.
As a minimum, you will need to have:
12. GCSE grade 4 or above in English and maths
About the location
London Waterloo train station, situated in the heart of the UK's capital, opened in 1848 and is currently Britain's largest and busiest station. Within walking distance of Waterloo is the London Eye, Westminster Bridge, BFI IMAX, the South Bank and The Old Vic theatre, as well as great connections to all London attractions. It is easily accessible by public transport and is home to a large mix of national brands and restaurants.
Working pattern
Working an average of 37 hours per week over 5 days
The Reward:
In return we offer a competitive salary and a variety of valuable benefits, including:
13. Free duty and leisure travel on SWR services for employee
14. Free leisure travel for spouse/partner and dependants (criteria dependant)
15. 75% discount on many other train operating companies
16. Full training and support with development
17. Large range of exclusive retail offers
18. Excellent pension scheme
Additional Information
Your assigned Professional Coach will deliver training sessions, in person or online, supporting you 1:1 to gain new knowledge, skills and behaviours required for successful completion of your apprenticeship. You will complete various assessments which will demonstrate your knowledge and understanding of the subject and form part of your portfolio. At the start of the programme your Professional Coach will work with you to create an Individual Learning Plan outlining the work that you will need to complete to evidence your learning.
Modules include:
Knowledge | The organisation | Customers & stakeholders | Relevant regulation | Policies & processes | Business fundamentals | External environment factors Skills | Information Technology | Record and document production | Decision making | Communication & interpersonal skills | Quality | Planning and organisation skills | Project management Behaviours | Professionalism | Personal qualities | Managing performance | Adaptability | Responsibility