We’re looking for a compassionate and proactive Safe Communities Officer to help create safer, more supportive neighbourhoods. You’ll take a swift, victim‑centred approach to reports of anti‑social behaviour (ASB) and hate crime, working closely with residents, colleagues and partner agencies to reduce harm and deliver lasting solutions. Managing a geographically based caseload, you’ll assess risk and impact, act proportionately, and take ownership of cases through to resolution. Safeguarding sits at the heart of everything you do, and you’ll play a key role in helping individuals and communities feel heard, supported and safe. Permanent | Full Time | 37 hours per week | Monday to Friday | On the road | Norfolk based This role will be covering Norfolk with travel to other areas and offices in the Norfolk/Eastern area Due to the nature of the role, a company car will be provided. Key Responsibilities Managing and investigating reports of ASB and hate crime, taking timely and proportionate action Building strong, empathetic relationships with victims, witnesses and communities Assessing risk and impact, acting quickly to reduce harm, escalation and organisational risk Working collaboratively with internal teams, partner agencies and external stakeholders Preparing legal cases, gathering evidence, drafting paperwork and attending court where required Maintaining responsibility for cases until a full and sustainable resolution is achieved Skills and Experience A strong understanding of community safety issues, including ASB, hate crime and safeguarding Experience of working with vulnerable individuals and communities The ability to manage a complex caseload with effective prioritisation and sound judgement Excellent communication and customer service skills, with a calm and empathetic approach Strong problem‑solving and risk management skills A full UK driving licence Please see the attached Safe Communities Officer – The Part I Play Statement for further details on responsibilities and requirements. What We Offer The opportunity to make a real difference to people’s lives and local communities Exposure to specialist knowledge within housing and housing law in a regulated environment Strong partnership working across the organisation and with external agencies Support to achieve a Level 3 BTEC qualification in Community Safety In return for your experience and commitment, we offer a competitive salary along with an excellent benefits package you can see details of this by clicking here. We offer a flexible, agile working environment paired with continuous learning and development opportunities. How to Apply To apply, click below and upload your CV (PDF format), along with a supporting statement explaining why you are the right person for the role. Important additional information Closing date: 5th May 2026 (Midnight) Interview date: 25th May 2026 in our Dereham Office No agencies please. About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.