CONFIGURATION SUPERVISOR ️ Configuration Supervisor Salary: £29,600 competitive benefits package Location: Birmingham Hours: Monday – Friday, 6:00am – 14:30pm Contract: Permanent Security Clearance: Required (or willingness to obtain) Interview Process: 2 stages We’re looking for an experienced and hands-on Configuration Supervisor to join a fast-paced IT services environment. This role will see you leading a team of engineers responsible for the configuration and deployment of IT hardware to a range of customers. This is a great opportunity for someone with a strong technical background and supervisory experience who thrives in a structured, KPI-driven environment. What’s in it for you? * Competitive salary with a comprehensive benefits package * Flexible benefits scheme * 2 paid volunteering days per year * Career development and ongoing training opportunities * Inclusive and collaborative working culture * Opportunity to work within a large, well-established IT organisation What You’ll Be Doing * Supervising a team of engineers within a configuration / build environment * Ensuring all devices are configured to agreed standards and customer requirements * Managing workflow to meet SLA and KPI targets * Troubleshooting and resolving production or process issues * Liaising with technical, scheduling, and warehouse teams * Monitoring performance and conducting regular team reviews (PDRs) * Supporting recruitment, onboarding, and training of new team members * Maintaining accurate build and lifecycle system data * Ensuring adherence to ISO standards and health & safety procedures * Supporting the day-to-day running of the configuration centre What We’re Looking For * Experience supervising or leading teams in an IT environment * Strong knowledge of IT hardware (desktops, laptops, mobile devices) * Familiarity with Windows / Android / iOS environments * Experience working to KPIs and SLAs * Understanding of ISO processes and procedures