Job Title: Technical Laboratory Services Leader
Location: GSK Stevenage (UK) – Customer Site
Job Responsibilities
* Work with the customer and PerkinElmer staff to ensure quality and compliance of work and activities carried out within the laboratory.
* Interface with key customer contacts to ensure KPIs are being met, and customer satisfaction is at a high level.
* Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
* Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escape as necessary.
* Attend floor/building oversight meetings.
* Serve as the Subject Matter Expert for all TLS activities.
* Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.
* Mentor and train staff at client location regarding best-in-class customer support, follow-up communication and specific laboratory support skills to drive growth and customer satisfaction.
* Collaborate with senior management to drive talent development, overall business performance, and succession planning.
* Assist in the recruitment process of suitable personnel into the TLS team, to carry on induction and training.
* Ensure team procedures are performed within the confines of the relevant safety regulations.
* Assist in the generation of SOPs/work instructions/local method statements/risk assessments where necessary.
* Ascertain any relevant quality, skill, or safety requirements.
* Ensure team compliance with all relevant working instructions, SOPs, and safety instructions.
* Address disciplinary and/or performance problems when necessary, in accordance with company policy.
* Escalate business development opportunities to senior management through engagement with key collaborators and stakeholders.
* Ensure timely and accurate reporting of data including performance metrics.
Critical Skills
* Strong communication and interpersonal skills, both written and verbal.
* Self-motivated, able to work under pressure to prioritize conflicting deadlines.
* Ability to meet timelines successfully with utmost attention to detail while setting high performance standards.
* Ability to think strategically and lead by example.
* Service orientation attitude combined with innovative thinking.
* Strong interpersonal skills; strong team player with customer satisfaction focus.
* Ability to execute new and established methods and protocols.
* Ability to understand, interpret, and communicate complex scientific data.
* Understanding of standard software packages (Microsoft Office).
* Ability to operate within company and/or customer site safety codes of practice.
Basic Qualifications
* BSc or equivalent in a relevant scientific subject (Biology, Life Sciences, or Chemistry), with relevant laboratory experience.
* 3-5 years of demonstrated technical expertise in performing a variety of laboratory bioassays using manual and automated techniques.
* 3-5 years of experience leading teams, delivering training, or coaching and mentoring staff in an industry setting.
* Knowledgeable in GLP and good laboratory safety practices.
Preferred Qualifications
* Masters or Doctorate in a relevant scientific subject.
* Computational skills preferred for enabling automated data acquisition and analysis.
* Familiarity with related data analysis applications.
* Knowledge of GCP, GCLP, and GMP principles in the pharmaceutical environment.
* Knowledge of 5S and/or 6 sigma principles a plus.
What We Offer
* 25 days of annual leave plus all bank holidays.
* Income protection insurance that ensures your income is protected when life takes the unexpected turn.
* Life assurance for added peace of mind.
* Access to the WeCare Programme, offering medical, mental health, legal, and financial support.
* MyStrength – a personalised wellbeing app.
* AXA Health & Wellbeing App to help you stay on top of your health.
* Private medical insurance, including Doctor at Hand for 24/7, 365 access to a GP.
* Enhanced company pension contributions.
* Exclusive discounts via Benefit Hub and BHN Extras.
* Generous employee referral rewards.
* Season Ticket Loan Scheme to make commuting easier.
* Cycle to Work Scheme promoting a healthier, greener commute.
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