Position Overview
We are seeking an innovative and forward-thinking Director of Technology to lead the development and implementation of cutting-edge technology strategies for our firm. This individual will play a pivotal role in ensuring that our attorneys, professional staff, and clients benefit from best-in-class tools, systems, and processes. The ideal candidate will have a proven record of driving digital transformation, leveraging emerging technologies, and positioning an organization at the forefront of innovation. Our firm expects this position to be filled by a proactive leader who thrives in a fast-paced, collaborative, and high-performance environment.
Key Responsibilities
Strategic Leadership
* Develop and execute the firm's technology vision, ensuring alignment with business goals, client service values, and long-term growth objectives.
* Identify emerging technologies (AI, automation, data analytics, cybersecurity, etc.) and assess their potential impact on the firm's practice and delivery of client service.
* Serve as a trusted advisor to firm leadership on technology trends and innovation.
* Monitor technology metrics (e.g., uptime, security incidents, project status, etc.) and report to executive leadership.
Innovation & Client Experience
* Design and implement technology solutions that enhance transparency, communication, and collaboration among the firm's team members.
* Develop tools and platforms that provide our team members with real-time access to information, matter updates, and predictive insights to enhance client service.
* Partner with practice groups to implement legal technology solutions that streamline workflows, improve accuracy, and boost productivity.
* Lead the modernization of core systems (document management, case management, CRM, billing, and collaboration platforms).
* Continuously evaluate and improve the firm's digital client experience.
Operational Excellence
* Oversee the firm's IT infrastructure, cybersecurity, and data governance to ensure secure, efficient, and reliable operations.
* Implement and maintain the firm's IT policies, change control, and vendor governance.
* Serve as primary liaison to the firm's MSP (Managed Service Provider), managing vendor performance and service delivery.
* Manage technology projects, including timelines, budgets, vendor coordination, implementation, and training.
* In collaboration with the firm's MSP, respond to and complete IT-related due diligence questionnaires from clients and third parties.
* Review and manage vendor contracts, renewals, and SLA's with a focus on cost control, performance, and compliance.
Team Development
* Build, mentor, and lead a high-performing technology team.
* Foster a culture of innovation, agility, and continuous improvement.
* Collaborate cross-functionally to champion technology adoption across all levels of the firm.
Skills Required
* Bachelor's degree in Computer Science, Information Technology, or equivalent field required. Advanced degree preferred.
* 8+ years of progressive IT experience, including 3 – 5 years in a leadership capacity. Experience in a law firm, legal technology, or other professional services preferred.
* PMP, CISSP, ITIL or cloud certifications preferred.
* Strong background in both IT operations and legal/professional services environments.
* Strong knowledge of legal technology platforms such as document management systems, e-discovery tools, case management platforms, AI-driven research tools, etc. preferred.
* Demonstrated experience implementing enterprise-level digital transformation initiatives.
* Exceptional communication, leadership, and project management skills.
* Strong research and vendor assessment capabilities.
* Strong vendor management, budgeting, and project management expertise.
* Ability to navigate, manage, and collaborate with outsourced IT vendors.
* Advanced problem-solving skills and ability to work independently.
* High level of organization and attention to detail.
* Excellent written and verbal communication skills.
* Experience developing and executing IT budgets and strategic technology roadmaps.
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