Why N-able
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
What You’ll Do
* Build, configure, and maintain in-app guides and messages (onboarding, feature education, tooltips, banners, surveys) using Pendo.
* Use HTML, CSS, and light JavaScript to customize the look, feel, and behavior of in-app experiences.
* Use analytics and reporting to measure the effectiveness of in-app experiences and identify opportunities for improvement.
* Create dashboards and reports to track engagement, adoption, and outcomes of in-app messages and guides.
* Iterate on in-app experiences based on data, experimentation, and customer feedback.
* Facilitate core Scrum ceremonies and ensure clear outcomes and follow-ups.
What You’ll Bring
* 3–5 years of experience in UX or UX/UI design, with a strong interest in transitioning into UI development.
* Working knowledge of HTML and CSS, with JavaScript used to customize or enhance in-app experiences.
* Strong understanding of user workflows, user journeys, and customer‑centric design.
* Hands‑on experience using analytics and reporting to evaluate in‑app experience effectiveness.
* Experience working in a Product‑Led Growth (PLG) environment where in-product experiences support onboarding, adoption, cross‑sell and engagement.
* Ability to translate data and insights into concrete improvements in in‑app messaging and guidance.
* Comfortable collaborating cross‑functionally with Product, UX, Analytics, and Engineering teams.
* Experience supporting Agile delivery by facilitating key ceremonies, aligning with the Product Owner, and driving clear action items.
Nice To Have
* Familiarity with SaaS product metrics such as engagement, feature adoption, or retention.
* Experience working in SaaS or B2B product organizations.
* Experience working with distributed or global teams.
* Scrum Master certification (CSM, PSM, or equivalent) or demonstrated equivalent experience.
Purple Perks
* Medical, dental and vision coverage.
* Generous PTO and observed holidays.
* 2 Paid VoluNteer Days per year.
* Employee Stock Purchase Program.
* FuN‑raising opportunities as part of our giving program.
* N-ablite Learning – custom learning experience as part of our investment in you.
* The Way We Work – our hybrid working model based on trust and flexibility.
About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI‑powered capabilities, market‑leading third‑party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner‑first approach combines our products with experts, training, and peer‑led events that empower our customers to be secure, resilient, and successful.
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