Essential technical and professional skills, knowledge, and qualifications:
* Education: Bachelor’s degree in computer science, Information Technology, or a related field or relevant experience.
* Experience: Minimum of 5 years of experience in Dynamics 365 CE and Power Platform development and customisation.
* Technical Skills:
* Omnichannel & CoPilot Studio for Customer Service Skilled in the configuring and optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important.
* Power Platform Development Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages, Power BI and CoPilot using CoPilot Studio. Understands Power Platform ALM practices including solution layering, source control, and CI/CD.
* Dynamics 365 Development Skilled in the configuration and development within the Dynamics 365 CE products using business process workflows, Custom Actions, JavaScript Customisations.
* Programming & Scripting Applies strong development skills in C# (.NET), JavaScript, HTML, and SQL to extend platform functionality, build custom components, and integrate with external systems.
* Dataverse Management Skilled in the the architecture and governance of enterprise-scale Dataverse environments, including security, performance tuning, and data modelling.
* Azure Integration Skilled in the configuring and optimising Azure services such as Logic Apps, Azure Functions, Service Bus, and Key Vault to support integration and automation scenarios.
* DevOps & CI/CD Skilled in the principals of Agile working using Azure DevOps to manage solution lifecycle, automate deployments, and maintain environment consistency.
* XRM Toolbox Proficient in using XRM Toolbox for solution management, metadata analysis, and system administration tasks.
* Security Clearance: To be successfully appointed in this role, it may be requirement to hold or to be able to obtain Security Check (SC) clearance and maintain this.
* Soft Skills:
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Detail-oriented with a focus on quality and accuracy.