Job Description
Property Manager – Private Rented Sector (PRS) VS Property Group
Location: Office-based
Team: Property Management
Reporting to: Head of Property Management
Level: Preferred CIH Level 3 qualification
About VS Property Group
VS Property Group is a predominantly social housing provider committed to delivering high‑quality, safe, and compliant homes. Alongside our core social housing offer, we operate a growing Private Rented Sector (PRS) portfolio that requires strong and proactive management. This role will ensure the smooth, compliant, and effective management of our PRS homes while supporting wider housing operations as required.
Role Purpose
The Property Manager will take operational responsibility for the day‑to‑day management of VS Property Group’s PRS portfolio. This includes arrears management, compliance oversight, tenancy management, maintenance escalation, and ensuring full adherence to all relevant legislation.
Though focused on PRS, the postholder will also provide expertise and support across the wider social housing service when required. The role is primarily office‑based, with housing officers available to conduct property inspections as needed.
Key Responsibilities
Tenancy & Property Management
•\tManage all aspects of PRS tenancies from onboarding to termination.
•\tHandle tenancy breaches, rent arrears, and proactive arrears recovery.
•\tServe statutory notices (e.g., Section 8, Section 21) in line with legislative requirements.
•\tOversee tenancy renewals, rent reviews, and documentation accuracy.
•\tLiaise with tenants, guarantors, landlords (if applicable), and external stakeholders.
•\tCompliance & Legal Responsibilities
•\tEnsure all PRS properties meet required statutory and regulatory standards (e.g., Gas Safety, EICR, EPC, smoke & CO alarms).
•\tMaintain accurate compliance records and ensure timely renewals.
•\tKeep up to date with housing legislation, including the Housing Act, Deregulation Act, PRS reforms, and local authority requirements.
•\tProvide guidance to the wider housing team on PRS and general housing legislation when needed.
Repairs & Maintenance
•\tReceive and process repair requests promptly and accurately.
•\tEscalate work orders to the internal maintenance team and track progress.
•\tEnsure urgent and statutory repairs are prioritised.
•\tSupport the housing officer team with complex or escalating maintenance issues.
•\tArrears & Income Management
•\tLead arrears prevention and recovery activities for the PRS portfolio.
•\tNegotiate repayment plans and ensure adherence.
•\tWork collaboratively with finance and income teams to maintain accurate rent accounts.
•\tCross‑Team Collaboration
•\tSupport the social housing service with tenancy management cases where PRS knowledge or additional capacity is required.
•\tWork closely with housing officers to utilise their support for inspections and on‑site tasks.
Customer Service
•\tDeliver excellent customer service to tenants, applicants, and stakeholders.
•\tResolve complaints and queries promptly and professionally.
•\tPromote a positive and supportive tenancy experience.
Skills & Experience Required
Essential
•\tStrong knowledge of PRS legislation, tenancy law, and landlord compliance requirements.
•\tExperience in managing PRS or mixed-tenure properties.
•\tConfident in arrears management and serving notices (Sections 8 and 21).
•\tAbility to manage a varied workload with competing priorities.
•\tExcellent communication, negotiation, and problem-solving skills.
•\tStrong administrative and IT skills (Microsoft 365 preferred).
Desirable
•\tCIH Level 3 (or working toward).
•\tExperience within a social housing or mixed‑tenure organisation.
•\tUnderstanding of repairs processes and property compliance cycles.
Personal Attributes
•\tProactive and assertive, with a solution-focused approach.
•\tAble to work independently and as part of a busy team.
•\tProfessional, calm, and resilient when dealing with challenging situations.
•\tCommitment to high standards, compliance, and customer care.