Administrator / Clinic Care Coordinator
A fantastic part-time opportunity for an organised Administrator with customer service, diary management, data entry, scheduling and healthcare administration skills.
If you’ve also worked in the following roles, we’d also like to hear from you: Clinic Administrator, Medical Administrator, Clinic Administration Assistant, Patient Services Administrator, Office Coordinator, Office Admin, Administration Assistant, Office Administrator
SALARY: Competitive + Benefits
LOCATION: Glasgow, Scotland
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 20 Hours per Week, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Clinic Care Coordinator to support the smooth running of a busy private healthcare clinic in Glasgow.
As the Administrator / Clinic Care Coordinator you will provide high-quality administrative support from enquiry through to patient delivery, liaising with clinical, technical, finance and administration teams.
The Administrator / Clinic Care Coordinator will use excellent communication skills, organisation skills, Microsoft Office, database management, diary management and record keeping to help deliver a professional, empathetic patient experience.
This is an excellent opportunity for someone who enjoys varied administration, customer care and building strong working relationships with patients, colleagues and external partners.
DUTIES
* Patient Administration: provide administration support to new and existing private clients and third-party referrers, helping to deliver a service of the highest standard
* Enquiry Handling: deal with email and telephone enquiries from case managers, lawyers, patients and external partners in a timely and professional manner
* Appointment Scheduling: arrange clinical rehabilitation assessments, lower limb trauma clinic appointments and patient episodes in collaboration with clinicians
* Database Management: maintain accurate, comprehensive and up-to-date patient records using the company database and manual files where required
* Diary Management: support onsite clinicians by managing diaries, job summaries and appointment planning
* Clinic Coordination: attend weekly planning meetings with clinicians and the clinic coordinator to support clinical and manufacturing efficiency
* Orthotic Administration: provide full orthotic administration from consultation through to delivery, ensuring labour and parts are allocated correctly
* Prosthetic Support: help arrange prosthetic client appointments, process and track component orders and ensure payment requirements are followed where applicable
* Finance Administration: raise quotations and sales invoices, ensuring relevant documentation and payments are received ahead of appointments
* Relationship Building: proactively build relationships with referring third parties to help increase the clinic caseload
* Team Support: work as part of a multi-site administration team, covering colleagues where required and supporting standard working practices
* Compliance: work to company, ISO, health and safety and operating procedures at all times
CANDIDATE REQUIREMENTS
* Customer Care: sound customer-facing communication skills with an empathetic, understanding and professional approach
* Administration Experience: previous experience in an administration, office support, healthcare administration or customer service role
* Organisation Skills: strong ability to multitask, prioritise workload and work to defined deadlines
* Communication Skills: confident when interacting with patients, colleagues, clinicians and external partners at all levels
* Microsoft Office: excellent working knowledge of Microsoft Office packages, including Outlook, Word and Excel
* Database Skills: ability to maintain accurate records and update systems with care and attention to detail
* Teamwork: ability to support and work effectively as part of a multi-site administration team
* Confidentiality: understanding of the need to handle sensitive and confidential information appropriately
* Self-Motivation: proactive, reliable and able to manage day-to-day tasks with minimal supervision
* Flexibility: willing to support general clinic duties, mini projects, stores and dispatch cover when required
JOB REF: AWDO-P14709
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