Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £27,747 - £29,649
Working Hours Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Crowborough
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.
As a Police Enquiry Officer you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.
You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, this can happen at short notice where your shift time and location may be changed.
The location for the Police Enquiry officer post will be at:- Crowborough Hub, supporting Uckfield, Haywards Heath and Burgess Hill. Travel between locations will be required.
INITIAL TRAINING WILL BE AT POLICE HQ IN LEWES.
FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON THE JOB TRAINING WITH A DEDICATED COACH, WITHIN YOUR DEDICATED OR NEIGHBOURING HUB.
SHIFT PATTERNS
STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY THIS DOES NOT INCLUDE ANY PUBLIC OR