2nd Line IT Support Engineer
Hybrid / Office-Based | Competitive Salary
We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.
Role Overview
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Resolve escalated IT issues across desktop, cloud, and infrastructure
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Support Microsoft 365, Active Directory, and networking environments
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Troubleshoot hardware, software, and connectivity issues
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Collaborate with 1st and 3rd line teams
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Maintain documentation and deliver excellent customer service
Requirements
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3+ years IT support experience (incl. 2nd line)
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Strong knowledge of Windows, Microsoft 365, and basic networking
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Experience with Azure, ITSM tools, and remote support
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Strong problem-solving and communication skillsWhat’s Offered
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Exposure to latest cloud technologies
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Training and career development
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Supportive, fast-paced environment
Please get in touch as soon as possible as interviews are happening next week