Overview
Role Title: Transformation Director
Salary: Attractive salary, plus bonus
Location: London
We are seeking a commercially minded Transformation Director to lead operational performance across a premium contract-led service business. This role is central to building a data-driven, scalable operating model, improving consistency, and driving EBITDA growth.
As Transformation Director, you will move the organisation from reactive delivery to proactive planning. You will strengthen operational discipline, embed effective use of technology and data, modernise workforce planning, and lead innovation across systems, equipment and ways of working.
Responsibilities
* Leading operational performance across the business, ensuring consistent, high-quality service delivery
* Embedding proactive planning, forecasting and risk prevention
* Driving full adoption of operational systems
* Improving workforce planning and productivity, scheduling efficiency and labour optimisation
* Leading operational transformation, contract improvements and new mobilisations
* Delivering margin improvement and cost control in partnership with finance teams
* Coaching and developing senior operational leaders
* Improving service quality, audit outcomes and client satisfaction
Candidate requirements
* Senior operational leader within a contract-led service environment (e.g. Facilities Management, Logistics, Cleaning, Hospitality, Transport and Retail)
* Proven track record of improving operational and financial performance
* Strong experience with systems, data and technology-led improvement
* Commercial, “data savvy”, analytical and highly structured
* Demonstrable track record of taking a business through growth and process transformation, leveraging new technology in a practical way to drive consistency and efficiency
* Confident people leader with the credibility and gravitas to drive accountability and change
* Curious, innovative and forward-thinking in approach
* Experience improving operational consistency and system adoption
* Able and willing to work in London
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