Customer Service Coordinator – Exciting Opportunity - Kettering - Office based Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self-motivated, highly organised, and passionate about delivering outstanding customer service, we’d love to hear from you! In this key role, you’ll ensure a smooth and efficient after-sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally. What You’ll Be Doing: Process all sales orders, ensuring complete and accurate customer information is collected and documented Manage post-sale order tracking, stock monitoring, and project allocation for delivery Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment Ensure all customer delivery schedules are met efficiently Handle incoming calls professionally and warmly Maintain and improve internal customer service processes Process extras, spare parts, and quick orders promptly to meet lead times Investigate and respond to customer queries and complaints, ensuring thorough resolution Maintain weekly reporting on customer service KPIs Support additional business operations as required What We’re Looking For: Proficiency i...