Service Coordinator
Location: Ilford/Hainault Office
Salary: £35,000 – £40,000 per annum
Hours: Full-time, Monday to Friday, 8:30am – 5:30pm
On-call: 1 week in 7 (telephone support)
Holiday: 20 days per year plus bank holidays
About the Role:
We are seeking an experienced and proactive Service Coordinator to join our busy 24/7 helpdesk team. You will be part of a fast-paced environment supporting our retail and hospitality contracts, ensuring efficient coordination of engineers and smooth delivery of service to clients.
Key Responsibilities:
* Manage the diaries of 10–15 engineers, scheduling jobs and allocating tasks efficiently..
* Arrange materials, parts, and resources required for jobs.
* Book and confirm engineer appointments, ensuring timely completion of works.
* Liaise with clients and engineers to provide updates and resolve any issues.
* Support the out-of-hours team by providing on-call telephone support on a rota basis (1 week in 7).
* Maintain accurate records of calls, jobs, and materials within the service management system.
Requirements:
* Previous experience in a service coordination, helpdesk, or FM scheduling role.
* Strong organisational and multitasking skills.
* Excellent communication and customer service skills.
* Confident using scheduling or CAFM software.
* Ability to thrive in a busy, fast-moving environment.
What We Offer:
* Competitive salary (£35k–£40k depending on experience)
* 20 days holiday plus bank holidays
* Office-based role in Ilford
* Supportive and friendly team environment