As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday.
Responsibilities:
* Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships.
* Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery.
* Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance.
* Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability.
* Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
* Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals.
* Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies.
* Administrative Support: Assist the Own Brand Manager with various departmental tasks as required.
Skills Required:
* Experience: Proven experience in a customer service or administrative role, preferably within a commercial environment.
* Technical Skills: Proficiency in SAP and Microsoft Excel (including functions such as VLOOKUP and SUMIF).
* Communication: Excellent verbal and written communication skills.
* Organisational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritise effectively.
* Customer Focus: Demonstrated ability to build and maintain positive customer relationships.
* Teamwork: Ability to work collaboratively within a team and support colleagues as needed.
If you're enthusiastic about providing exceptional customer service and are looking for a role where you can grow and make a difference, we'd love to hear from you.
Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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