Accept Recruitment is currently recruiting for a Client Account Manageron behalf of our client, based in Leicester, Le4 area. This is an exciting opportunity for a individual who isexperienced in client-facing account management orcustomer success roles, ideally within e-commerce, print-on-demand, fulfilment, or logisticsto join a growing team in a permanent position.
Key Responsibilities:
1. Act as the lead point of contact for B2B clients using our print-on-demand(POD) fulfilment services.
2. Build and manage long-term client relationships, based on trust, transparency, and commercial understanding
3. Lead and support the Customer Success Executive and FulfilmentCoordinator,trackingtheirperformanceandensuringeffectivedaily operations
4. Oversee the full onboarding process for new clients, from service scoping to integration and go-live
5. Monitor daily fulfilment activity, ensuring orders are processed in line with SLAs and escalating any blockers or delays
6. Manage support tickets from start to finish, including logging ,prioritisation, updates, and timely resolution in collaboration with internal teams
7. Communicate proactively with clients about order statuses, delays, risks, and available resolutions (e.g. reprints, refunds, alternatives)
8. Track team KPIs across customer support, client...