About Us:
Delta Hotels by Marriott York
offers a 4 star hotel experience in a beautiful location steps away from the
York Racecourse. We have stunning guest rooms and leisure facilities as well as
banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
* Discounted
room rates for you, as well as your friends & family worldwide!
* Discount
on food & beverage at Marriott hotels worldwide.
* Free
use of the Leisure Club facilities
* Access
to discounts, rewards, and perks with top brands
* Free
meal during shifts
* Staff
parking during shifts
* Learning
& Development opportunities
* Employee
Assistance Programme
* Dedicated
benefits website
Position Summary:
The Assistant Front Office Manager supports daily operations to ensure smooth arrivals, departures, and an exceptional guest experience. This role assists with staffing, training, and performance management while upholding brand, safety, and credit policies. They take ownership of service delivery, guest recovery, lobby presence, and Manager-on-Duty responsibilities, ensuring issues are resolved promptly and service standards are consistently met. The position collaborates with all departments to maintain high guest satisfaction, oversees operational reporting, supports revenue and rate accuracy procedures, and helps manage labour, expenses, and overall departmental performance.