Job Description
Job description
ROLE:
Floor Supervisor
DESCRIPTION:
3 Year Experience Required.
We are looking for a Floor Supervisor who will oversee daily floor operations, ensuring smooth service, team coordination, and maintaining a positive and welcoming atmosphere. This role requires a hands-on, proactive leader who thrives in a fast-paced environment, is solution-oriented, and leads by example. You will be responsible for managing the floor team, optimising customer satisfaction, and working closely with the management team to enhance the overall performance of the café.
Key Responsibilities:
1. Team Leadership: Lead, motivate, and train the front-of-house team (servers, bartenders, hosts) to provide exceptional service. Monitor staff performance and ensure that all team members follow service standards, protocols, and policies.
2. Customer Experience: Ensure guests have an outstanding experience from arrival to departure. Resolve any customer complaints or issues promptly, ensuring every guest feels valued and heard.
3. Operational Management: Oversee the daily operations of the floor, including managing reservations, guest flow, and coordinating the staff to ensure efficient ...