Join a supportive and forward-thinking healthcare provider that’s dedicated to delivering exceptional, person-centered care across Leeds. As a Care Coordinator, you’ll play a key role in ensuring smooth operations and outstanding client satisfaction by managing staff schedules, responding to inquiries, and maintaining excellent communication between clients and clinicians.
About the Role
In this role, as a Care Coordinator, you’ll be responsible for coordinating care staff, managing client requests, and ensuring all services are delivered efficiently and in line with company standards. You’ll work closely with the Transforming Care, Account Management, and Sales teams to provide timely staffing solutions and maintain strong client relationships. This position starts as office-based for the first six months, with the potential to move into a hybrid working arrangement thereafter.
Key Responsibilities
* Coordinate care staff schedules and ensure timely coverage for clients
* Manage incoming calls and queries with professionalism and empathy
* Match client requirements with clinician skills in line with policies and regulations
* Collaborate with internal teams to ensure quality service delivery and client retention
* Maintain accurate records and compliance documentation
* Contribute to continuous service improvement and development initiatives
About you
* NVQ Level 2 in Health and Social Care (desirable)
* Proven experience as a Care Coordinator, Team Leader, or similar senior care role
* Strong organizational and multitasking skills, with experience handling high call volumes
* Confident using Microsoft Word, Outlook, and Excel
* Excellent communication and problem-solving abilities
* Full UK driving license
Benefits
* Employee Assistance Programme
* Retail Discount Scheme
* Workplace Pension Scheme
* Gym and Cycle to Work discounts
* Health Cash Plan
* Four additional wellness days per year
* Extra holiday day on your birthday
* Group Life Insurance
* Group Critical Illness Cover
* Income Protection Cover
About the company
We, at Unique Community Services provide high-quality, comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organizations.
Our Vision: To humanize health and social care providers and be the most clinician-centric organization and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make and the actions we take. We exist to impact people's lives for the better.
Join our family and our Great Place to Work!
We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture, which is inclusive and supportive and enables our people to learn, grow, and contribute their best, and to live their purpose and thrive.
For us, a ‘cultural fit’ is equally as important as skills, experience, and competence, and people are hired, measured, and rewarded on this basis.
No matter the role, at Catalyst Care Group, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.
At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.
As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.
We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.
Join us in championing our values and building a workplace where everyone can thrive.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.
The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required