This role is responsible for providing application support across a range of business-critical systems for internal users, other IT teams, and external clients. In addition to core operational support, the role actively contributes to automation, cloud-native platform support, and data-related operational improvements.
Your experience
* Experience in investment management (preferred but not essential).
* Demonstrated experience of programming, scripting, automation or low-code platforms with a strong interest in reducing manual operational effort.
* Strong knowledge of web-based technology networks.
* Solid understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues.
* Experience supporting or working with cloud platforms (Azure preferred).
* Exposure to data-centric platforms, operational data pipelines, or data quality monitoring is desirable.
* Comfortable working across both BAU support and improvement initiatives.
* Customer service champion with a genuine interest in helping people.
* Demonstrated understanding of databases and data modelling.
* Service Management experience including any ITIL certification desirable.
* Provide end-user support across a range of business-critical applications, ensuring issues are resolved within agreed SLAs.
* Act as a Subject Matter Expert and service owner for assigned applications, building and maintaining strong functional and technical knowledge.
* Manage incidents and problems end to end, leveraging AI‑enabled tooling where possible for incident detection, triage, root cause analysis, and knowledge discovery, while troubleshooting technically complex issues, minimising business impact, and preventing recurrence.
* Take responsibility for the investigation and resolution of complex or high‑impact support issues, proactively identifying risks or emerging concerns and ensuring timely resolution to minimise impact to the business.
* Maintain system stability through the consistent application of IT Service Management best practices.
* Collaborate with internal and external stakeholders to understand business requirements, IT needs, and application risks.
* Develop and maintain strong relationships with third‑party vendors to support service delivery and issue resolution.
* Participate in risk, compliance, and assurance activities, including audits, supplier risk assessments, and control testing.
* Prepare and maintain system maintenance plans, upgrade schedules, and related technical documentation.
* Act as a technical resource for internal and external projects, including coordination across local and global teams where required.
* Reduce key person risk through cross‑training and knowledge sharing within the team
* Contribute to continuous improvement initiatives, including process optimisation, reporting, and automated self‑service solutions.
* Work with support, development, and data teams to evolve operational processes using automation, AI‑enabled tooling, and monitoring to improve service effectiveness.
* Support and enhance Power Platform solutions, including Power Apps and Power Automate workflows.
* Assist with the support and monitoring of Azure / cloud‑native services, integrations, and scheduled processes.
* Work closely with Data Engineering and Application Development teams on data‑related operational support, and job monitoring.
About us
Powering possibilities
At First Sentier Group, we believe it is our responsibility to help clients achieve the financial freedom they desire, unlocking a world of possibilities.
We support our distinct affiliate investment teams to deliver meaningful investment outcomes. By combining their specialist investment knowledge with our global support, we create an innovative and agile operating model designed to effectively respond to our clients' needs.
We pride ourselves on our client‑centric approach, ensuring we are all working towards achieving our clients' goals and enhancing their possibilities for the future, while continually striving for better.
Our success relies on our ability to deliver outstanding client outcomes, supported by our culture and an efficient, sustainable and scalable business. We are committed to investing in our people to ensure we attract, develop and retain the talent to deliver these outcomes, guided by our vision, purpose and values.
* Care: we care about our clients, society and each other.
* Collaboration: we collaborate to deliver the best solutions.
* Openness: we are open with each other, and to different ways of thinking.
* Dedication: we are dedicated to being experts in our respective fields.
Why work with us
Working at First Sentier Group gives you access to a growing, values‑led organisation with competitive pay and industry‑leading benefits including:
* Flexible working and a gender‑neutral parental leave programme that provides 26 weeks’ paid leave in every region.
* Global collaboration, international mobility and the opportunity to build your career in different markets.
* Employee‑driven charitable foundation allows our people to give back in their local communities through donation‑matching and paid volunteering days.
* Access to learning and development opportunities including in‑house training and external programs.
Corporate Sustainability & B Corp
We are committed to ensuring that as a firm, we are contributing to building a sustainable economy and society by improving our environmental, social and governance standards and holding our own business to the same standards that we expect of the companies that we invest our clients’ capital in; and by doing so, reinforcing our position as responsible investors. Find out more at this page: Corporate Sustainability
In 2022, First Sentier Group became a globally certified B Corp. B Corp Certification provides a framework that we can use to effectively assess our operations against high standards from an environmental, social and governance point of view, as well as to identify areas where we can enhance and improve. Based on the B Impact Assessment, First Sentier Group earned an overall score of 107.2, as of November, 2022. Find out more at this page: B Corp Certification
Our commitment to Diversity, Equity & Inclusion (DE&I)
At First Sentier Group, we value the different experience, ideas and perspectives that our people bring to the work they do. We are committed to fostering an inclusive and equitable culture where diversity can thrive. We believe this leads to better outcomes for our people and our clients, and it’s the right thing to do.
We provide equal employment opportunities to applicants regardless of race, religion, sex, sexual orientation, gender identity or expression, disability, age, family status, or any other category protected by law.
We are proud to be recognised as an employer of choice for women by WORK180, a Disability Confident Employer and a member of the Business Disability Forum in the UK.
Adjustments
* If you require any adjustments throughout the recruitment process, please let us know so we can support you.
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