Account Manager
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We have several fantastic opportunities for Account Manager with a minimum of 12 months experience driving client retention and renewals with a consultative sales style.
Salary: £28k£29k
Realistic commission (first year): £5,000£10,000
Position:
Own client retention, delivery satisfaction and commercial growth for a portfolio of clients act as the main point of contact and the bridge between clients and delivery teams.
Key responsibilities:
Build strong, trusted relationships with client stakeholders; be the day-to-day contact.
Drive client retention and renewals; own renewal conversations and commercial outcomes.
Deliver regular performance reviews and reporting that show value and next steps.
Identify expansion opportunities and work with Sales/Delivery to upsell where appropriate.
Coordinate delivery and data teams to ensure meetings booked meet client expectations.
Maintain immaculate account records in Salesforce; produce account plans and roadmaps.
Proactively solve issues and manage escalations to a timely resolution.
Who were looking for:
Culture fit
Warm, dependable and collaborative gets on with people and makes them feel confident in your ownership.
Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed.
Style of selling
Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem.
Confident running strategic conversations and translating metrics into stories that compel renewals and upsell.
Experience & skills
12 months + experience in B2B sales/account management, sales or 360 recruitment.
Strong commercial mindset able to read metrics, tell a story and make recommendations.
Comfortable owning retention targets and running renewal conversations.
Excellent communicator and organiser; confident running client review meetings.
Experience with Salesforce and basic data/analysis skills preferred.
Empathetic, proactive and solutions-oriented.
KPIs / success measures
Client retention rate and renewal %.
Account revenue growth / upsell value.
NPS / client satisfaction scores and delivery quality metrics.
Timeliness and quality of client reporting and account plans.
Progression & training
AM ? Senior AM progression based on retention performance, account growth, client feedback and leadership behaviours.
We provide coaching, sales & account management training and time for strategic account work.
Benefits
Competitive salary within the stated range and the realistic commission above (£5k£10k first year).
Uncapped commission
Standard benefits (wellbeing support, training, flexible leave). xsngvjr
Clear ownership, visible impact and a supportive, informal team culture.