This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre.
We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma‑informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence.
Key Responsibilities
* Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle.
* Support the Service Manager in leading the day to day operational delivery of the service.
* Risk Management ownership, ensuring processes and policies are followed.
* Financial Management, including petty cash and budget management.
* Contract management and internal auditing, admin, and general other duties as required.
Qualifications & Competencies
* Understanding of homelessness and complex needs of people from different backgrounds.
* Ability to provide high quality support and line management to staff.
* Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
* Ability to motivate and empower a team to achieve KPI's.
* Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
* Willingness and ability to work flexibly to meet service needs.
* IT proficiency – ability to learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other organisational software.
* Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
Salary: £31,700 per annum.
Shift Pattern: 37.5 hours per week, Monday to Friday on a rota working 09:00–17:00, hours may be extended 08:00–18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out-of-hours on‑call rota for managers.
Benefits
* 25 days (Full time equivalent) annual leave, increasing with the length of service.
* Employer pension contribution.
* Eligibility to register with Blue Light Discount Card.
* Access to discounted tickets for music events, shows, sports and more.
* Reflective Practice regular sessions with a therapist provided by an external provider.
* Training and Development, including access to courses, upskilling, and progression plans.
* Employee Assistance Programme, including counselling.
* Life Assurance Scheme.
* Cycling-to-work scheme.
* Annual Staff Awards.
* EDI Ambassador programme.
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