About us
Digital, Data and Technology Team, or DDaT, led by Steven Fry, Director of Digital and Customer Services, has been recognized among the top CIOs in the UK and has received multiple awards including Digital Leaders 'Digital Council Of the Year' and 'Overall Digital Leaders 100 Winners' in 2019 and 2023. Our team supports all council departments, partner organizations, and collaborates regionally with the Greater Manchester Combined Authority (GMCA) and nationally with the Local Government Association (LGA) and other government bodies.
We leverage digital and data to enhance efficiency and sustainability, reduce duplication and waste, and empower staff with access, knowledge, and opportunity across all locations. Our portfolio covers data analysis, cybersecurity, software development, modernization, project management, and digital inclusion.
We ensure seamless digital connectivity, device functionality, and remote working aligned with MyWork principles.
About the Role
We seek a Service and Application Owner within our Place portfolio team, which includes Senior Application and Application Owners. The team collaborates directly with directorate management to prioritize workload, including BAU tasks, strategic planning, and digital transformation.
The team’s responsibilities include:
1. Optimizing digital operations and services to improve customer and officer experience
2. Managing the lifecycle of products and services
3. Participating in service governance and acting as a point of escalation
4. Owning the budget and funding allocation
5. Managing commercial relationships, procurement strategies, and delivery support
The Place Portfolio supports applications such as:
* Interactive maps (internal and external)
* Arcus Built Environment, planning, building control, LLPG
* Civica App (Regulatory Services)
* Confirm (Highways, Grounds maintenance, street cleansing)
* GIS applications including GGP, ArcMap, MapInfo
* Concerto (Property asset management)
* Autodesk products (AutoCAD, Civil 3D)
* Whitespace (refuse collection system)
About you
We are looking for a highly skilled, innovative individual passionate about application support, with proven expertise in developing effective solutions across various software and platforms. You should thrive in dynamic, fast-paced environments, adapt quickly to challenges, and possess excellent communication and teamwork skills. A commitment to staying at the forefront of technology and exploring new strategies to enhance applications is essential.
Note: We will not consider candidates requiring sponsorship for this position.
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