The Influence Room is a software platform designed to unlock people’s true love for brands. In The Influence Room, brands swap products, campaigns and experiences for exposure from ‘people of influence’ - generating authentic connections and advocacy. We are seeking a Client Success Manager to work with individuals in the Customer Success team and promote the active use of our platform by our wonderful clients. Salary range - £35,000-£40,000 + 10% Bonus.
Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
Campaign Management: Manage the end-to-end campaign process, including setting up campaigns on our platform, providing tailored influencer recommendations, gathering content, and delivering comprehensive campaign reports.
Platform Guidance & Training: Guide clients on the optimal use of our platform, offering training and best practice advice to ensure they achieve maximum ROI from their campaigns.
Data Analysis & Reporting: Analyse campaign data, prepare reports, and communicate key findings to clients, demonstrating the value and success of their campaigns.
Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success.
Client Renewals & Negotiation: Take full ownership of the renewal process, proactively managing contract discussions, handling negotiations, and securing long-term client commitments to drive retention and revenue growth.
capable of multitasking and time-management
Strong project management, multitasking, and decision-making skills
Key Performance Indicators (KPIs):
• Identify and capitalise on opportunities for upsells and cross-sells to grow client accounts.
• Ensure accurate and timely updates in CRM systems and deliver clear, insightful sales reporting.
This role offers a great opportunity for an ambitious, driven Customer Success professional to excel and contribute significantly to the growth of our organisation.
24 days annual leave + your birthday off
~ Pension
~ Private medical (after 1 year of service)
~ Company mobile phone
~ Cycle to work scheme
~ Flexible working hours