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Location: Bath Job Type: Contract Industry: Business Transformation Job reference: BBBH397700_1740475764 Posted: about 1 hour ago
Role Title:
Service Delivery Lead
Location:
Wiltshire area - 2 to 3 days on site per week
Length:
Initial 3 months with strong potential for an extension
Rate:
£600 to £700 per day Outside IR35
***Candidates IDEALLY hold Active SC Clearance or be eligible to undergo SC Clearance***
The Service Delivery Lead will collaborate with key stakeholders, senior contract managers, and individuals within the business winning team, the Through Life Equipment Support (TLES), the Land Sector, and broader organisational capabilities to explore and design feasible options to deliver key functional area solutions for the contract.
Duties and Responsibilities:
General
* Work closely with the Solution Lead and Business Winning to develop solution strategies, improving performance and cost efficiency.
* Inform and adhere to the bid management plan.
* Lead the Fleet Management and Customer Support solution reviews.
Functional outputs
* Work with and coordinate all outputs of the Fleet Management and Customer Service function leads.
* Undertake detailed analysis of the functional requirements, identify key changes to the existing contract, and assess the solution impact.
* Ensure dependencies within and external to the Fleet Management and Customer Service functions are identified and addressed within the solution.
* Manage and coordinate requirements for support from internal and external suppliers.
* Deliver the Fleet Management and Customer Service function solution.
Bid Support
* Lead and coordinate the production of Fleet Management and Customer Service storyboards.
* Produce the bid submission for the Fleet Management and Customer Service functions.
* Support all solution and governance reviews.
Technical Experience and Qualifications:
* Demonstrable experience in an equivalent role.
* Exceptional customer and interpersonal skills to work with various departments.
* Relevant training and/or certifications as a Fleet Manager.
* In-depth knowledge of industry best practices and service delivery standards.
* Excellent communication (written and verbal) skills to explain and document solutions to complex issues clearly.
* Analytical mindset and strong problem-solving skills.
* Attention to detail to ensure records are maintained accurately.
* Excellent knowledge of Microsoft core products.
* Able to work independently in a dynamic environment and support multiple projects concurrently.
Professional and Personal Qualities:
* Comfortable leading a positive team culture emphasizing ownership, accountability, and involvement in decision-making.
* Energy, drive, and enthusiasm for continuous self and team improvement.
* Ability to motivate, inspire, and guide teams towards success.
* Creates an environment conducive to development and learning.
* Shares workload to promote productivity and growth, fostering ownership and accountability.
* Works effectively as part of a team, maintaining positive relationships with colleagues, trainees, and customers.
* Strong interpersonal and communication skills for interacting with customers and senior leadership.
* Collaboratively develops solutions by listening and sharing ideas, with a solutions-focused approach.
* Develops a culture of innovation, continuous improvement, and sharing good practices.
* Promotes diversity by valuing different perspectives and experiences.
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