Job Title: Client Services Executive
This is a new and exciting opportunity for an experienced IFA Administrator to join a growing Wealth Management business in Birmingham, as part of their Client Services team.
Familiarity with regulatory compliance standards, particularly in providing advice to clients in line with the firm’s compliance manual and procedures.
Adhere to the Financial Services and Markets Act 2000 and relevant FCA regulations at all times.
Ensure compliance with the firm’s procedures on compliance, Treating Customers Fairly (TCF), anti-money laundering, fraud prevention, data security, and anti-bribery.
Meet performance standards and maintain a high level of client service.
Track Continuing Professional Development (CPD) and maintain accurate records.
Manage the day-to-day administration of Life, Investment, and Pension products, including:
Submission of online applications, top-ups, and processing of paper-based applications for life, investment, platform, and pension business.
Working closely with Financial Advisers
Manage business activities related to new business, top-ups, and policy variations (e.g., Oversee the management of annual and portfolio reviews, ensuring actions are completed on time by the adviser and review team.
Assist the review team with preparation of Annual Reviews (AR) and Portfolio Reviews (PR) during peak periods.
Provide support and communication with clients, solicitors, accountants, life offices, platform providers, and lenders through various channels (phone, email, fax, letter).
Mentor and train Client Services Executives and apprentice staff as needed.
Draft standard and ad-hoc correspondence in response to client and provider queries.
Source life, investment, and pension quotations using appropriate research tools and present them to advisers along with necessary documentation.
Maintain a comprehensive understanding of the back-office system (IO) and its role in the firm’s operations.
Ensure all client files and documentation are compliant with internal standards and regulatory requirements.
Provide ongoing administration for platform and non-platform investment products, including SIPPs and SSASs.