Hotel general manager

General Manager

The White Hart, Boston. Lead a Historic Inn with a Passion for Hospitality

The White Hart is a beautiful 19th-century coaching inn situated on the banks of the River Witham in the heart of Boston, Lincolnshire. Combining rich heritage with exceptional hospitality, our riverside hotel, restaurant, bar and events spaces offer guests an unforgettable experience in one of Lincolnshire's most iconic destinations.

We are seeking an inspirational and commercially minded General Manager to lead our team and continue driving outstanding guest experiences, strong financial performance, and a positive people-focused culture.

This is an exciting opportunity for an experienced hospitality leader who thrives in a hands-on environment and is passionate about developing teams, building community relationships, and delivering operational excellence.

About The White Hart

A grand coaching inn rebuilt in 1804, The White Hart blends period charm with modern comfort. Featuring 26 stylish ensuite bedrooms, a bustling courtyard bar, riverside restaurant, meeting and event spaces, and stunning views of St Botolph's Church ("Boston Stump"), we are proud to be at the centre of Boston's hospitality scene.

Our menus celebrate the very best of Lincolnshire produce, showcasing modern British cuisine crafted with locally sourced ingredients. Whether guests are staying overnight, dining with us, hosting an event or simply enjoying a coffee by the river, we strive to deliver memorable experiences at every touchpoint.

The Role

As General Manager, you will take full responsibility for the overall performance of the business, leading all operational, financial and people-related aspects of the hotel.

You will:

• Lead, inspire and develop a high-performing team across all departments
• Drive exceptional guest satisfaction and service standards
• Deliver commercial targets, profitability and revenue growth
• Manage budgets, forecasting and financial performance
• Ensure compliance with all health, safety and licensing regulations
• Build strong relationships within the local community and wider business
• Oversee food, beverage, accommodation and events operations
• Recruit, coach and develop future hospitality leaders
• Create a culture that reflects our family-oriented values and commitment to excellence

About You

We are looking for someone who:

• Has previous General Manager or senior operational leadership experience within hospitality
• Possesses strong commercial acumen and financial management skills
• Has a proven track record of delivering business growth and operational excellence
• Is passionate about guest experience and team development
• Leads from the front with energy, enthusiasm and integrity
• Demonstrates excellent communication and relationship-building skills
• Thrives in a fast-paced, customer-focused environment

Why Join Us?

We believe that great hospitality starts with great people. That's why we offer a fantastic package designed to support your career, wellbeing and work-life balance.

Our Benefits Include:

• A genuine commitment to work-life balance and flexible working
• 100% of gratuities distributed weekly through TipJar
• Generous monthly, quarterly and annual bonus scheme
• Private healthcare
• Life insurance
• Annual health and wellbeing grant
• 33 days holiday
• Up to 50% discount on food across all of our hotels
• 50% discount on accommodation
• Annual £1 stay offer
• Award-winning career development programmes
• Employee Assistance Programme and wellbeing support

Join Our Family

Wherever you stay with us, you'll find extraordinary people delivering heartfelt hospitality. Our family-oriented culture creates a welcoming environment for both guests and team members alike.

If you're an experienced hospitality leader ready to take ownership of a unique and historic business, we'd love to hear from you.

Apply today and become part of The White Hart's next chapter.