Job Description
About PromoLab
PromoLab is a dynamic and forward-thinking promotional merchandise company, helping some of the world’s biggest brands bring their ideas to life. With over 30 years of combined experience, we’ve built a reputation for creativity, quality, and outstanding service — and that’s why clients return to us time and time again.
We’re growing quickly, and we’re looking for a proactive, detail-driven Account Support Executive to join our team. This role is ideal for someone who enjoys a blend of creative input, client support, and operational responsibility — ensuring projects run smoothly from concept through to delivery.
The Role
You’ll be supporting our Account Directors to deliver exceptional service to a wide range of high-profile clients. The role combines creativity, organisation, and commercial awareness:
1. Responding creatively to client briefs, generating ideas, sourcing products, and preparing professional proposals and presentations.
2. Preparing quotes, processing orders, raising POs, and updating our internal systems (Promo Office).
3. Managing the end-to-end sales process — from initial enquiry through to artwork approval, supplier liaison, and final delivery.
4. Tracking orders, managing timelines, and resolving quer...