Job Role: Complaints Advisor/Complaints Handler Shifts: Monday- Friday - between 8am-6pm (No weekends!) Salary: £24,500 plus bonus to earn bonus Location: Remote Working Equipment provided Training: Full induction training will be provided over 2 weeks in the office in Nottingham. You will need to fund travel and hotel yourself. Monday to Friday training. We are looking for a skilled and empathetic Complaints Handler to join our clients leading insurance provider. In this role, you will be the first point of contact for customers who wish to raise concerns or complaints. You will take ownership of each case, ensuring it is managed fairly, efficiently, and in line with company policy and regulatory requirements. As a skilled customer service/ complaints handler, ideally with experience in a regulated complaints environment, you'll always make sure that the customer's interest comes first whilst providing exceptional customer service. You'll have experience in both outbound and inbound calls, as well as supporting customers, taking ownership until a resolution. Manage and resolve customer complaints in a professional and timely manner. Identify trends and recurring issues to support service improvements. Our Complaint Handlers will preferably have: Prior experience in a complaint handling role. Previous complaint handling experience within an FCA regulated business is ideal. Experience taking both outbound and inbound calls. Experience of supporting customer issues to an outcome. Passionate about providing the best resolution for the customer. Confidence in decision-making, under pressure. Ability to work autonomously and are self-motivated. A passion to deliver a first-class customer service. Enthusiasm for working in a fast-paced environment. Excellent communication skills. Excellent rapport building skills. Strong Microsoft Office experience with Word, Excel and PowerPoint. Great team spirit and ethos! How you'll be rewarded Annual discretionary bonus. 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year. Save money at hundreds of retailers with our employee discounts. Discounted gym membership, online workout sessions, culinary classes and other fun activities. Regular incentives, with amazing prizes up for grabs. Investment in your career development through ongoing coaching and clearly defined opportunities to work towards. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail