Payments Specialist
Application Deadline: 20 July 2025
Department: Customer Operations
Employment Type: Permanent - Full Time
Location: Chippenham, Wiltshire
Reporting To: Julie Hughes
Compensation: £25,500 - £29,500 / year
Description
No day will be the same - here are some of the highlights
Are you an inquisitive and analytical individual with a talent for problem-solving? We're seeking a detail-oriented and proactive team player to join our finance operations, where you'll ensure accurate refund processing, manage remittances, and maintain impeccable records while upholding compliance standards.
Responsibilities:
* Process and Audit Financial Transactions: Process and approve manual and system-based refunds, held payments, and remittance files, ensuring accurate allocation and compliance with GSOP, GDPR, and BACs guidelines.
* Quality Assurance & Reporting: Conduct quality assurance checks on refunds and Direct Debit reviews, complete refund project work, and report on progress and results.
* Issue Resolution & Support: Investigate and report data exceptions and complex account issues, and support line managers in achieving targets by resolving queries and improving productivity.
* Record Keeping & Correspondence: Maintain accurate internal and external records, create and send customer refund correspondence, and document all account actions for audit and reporting.
* Process Improvement & Stakeholder Management: Assist with system improvements and testing, maintain process documentation, and manage the chase remit process for timely follow-up on outstanding accounts with both internal and external stakeholders.
* Customer Experience Support: Deliver a high standard of service to help colleagues manage the customer experience.
What you'll need to succeed
You're a performance-focused individual with excellent analytical and problem-solving skills and a keen eye for detail, thriving in fast-paced environments. You're a flexible team player with strong communication, time management, and payment process knowledge, proficient in Excel, and ready to bring a motivated and positive attitude.
Key attributes we're looking for are:
* Performance Focused: Committed to delivering excellent service in a payments environment, always striving for optimal results.
* Conscientious & Accurate: Possessing a high level of accuracy and keen attention to detail in all tasks.
* Accountable: Takes pride in delivering on commitments and seeing tasks through to completion.
* Analytical & Problem-Solver: Excellent at analysing situations and finding effective solutions to challenges.
* Resilient: Able to work efficiently under pressure, whether independently or as part of a team.
* Adaptable: Capable of adjusting quickly to changing priorities and new task requirements.
Essentials
* Good understanding of payment processes and associated practices.
* Demonstrated ability to deliver excellent customer service in fast-paced, complex environments, utilizing multiple systems.
* Intermediate-level experience with Microsoft Excel.
* Experience working effectively within a team, with a flexible approach to support collective goals.
* Highly developed verbal and written communication skills.
* Good time management skills and capable of proactively managing your own workload.
* Motivated, positive, confident, and personable.
Desirable
* Passion for renewables and knowledge of the energy sector.
* Awareness of environmental issues.
* Experience in a similar regulated industry.
* Advanced Microsoft Access skills.
* Understanding of Ofgem guidance and regulation.
Benefits you can rely on
Great allowances for hybrid working:
£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.
#J-18808-Ljbffr