Are you an experienced 2nd Line Support Technician, looking for your next opportunity?
One of our valued clients, an Edinburgh based MSP, who provide IT Solutions and Technical Support for a wide range of small to medium business, are on the hunt for a dedicated new member for their team.
You'll join a group of skilled professionals, who ensure the highest possible standards are maintained, whilst dealing with tickets promptly and effectively. Our client has an excellent company culture, prides itself on being a caring environment where they look after their staff and invest in wellbeing and personal development. You'll get 12 days per annum for personal career development, via the likes of a LinkedIn Learning account, with a "sky is the limit" approach to training for both Azure and Cyber Security.
Our client also allows 5 days a year to donate your time to causes you feel are important, whether that is one of their charitable partnerships or one of your own.
We're looking for individuals who will go above and beyond their job-spec to provide the best possible customer service. To be considered for this role, you will need the following skills and experience:
Essential:
Previous experience providing technical support across the Microsoft Office Tech Stack including but not limited to Email, SharePoint, Teams and Azure
Proven Problem Solving in terms of troubleshooting
Knowledge of Desktop Computers and Printer Support
Excellent communication skills and the ability to work well within a team environment
Experience working in a fast-paced environment with the ability to prioritise tasks accordingly
Willingness to learn and a proactive approach
Ability to recognise when it is appropriate to pass jobs on to senior members of the team
Nice to have:
IT/Technology related degree or equivalent commercial experience
Experience working within an MSP
Previous experience communicating and working with businesses and business owners
Experience with cyber security, Linux and/or Mac/iOS a bonus
Apply today for a confidential chat with one of our team