Overview
As a Planner at Selwood Housing, you'll play a key role in coordinating our repairs and maintenance service, making sure we deliver an efficient, responsive service for our customers. This role sits at the heart of our repairs and maintenance service, making sure our customers receive a timely, reliable experience.
What you'll do
* Schedule and manage the daily workload of our operatives, ensuring resources are used effectively and jobs are completed on time.
* Manage operative diaries and schedule repairs using DRS and other systems.
* Prioritise appointments based on urgency, location, and operative availability.
* Liaise with internal teams and customers to ensure smooth service delivery.
* Monitor inboxes and queues to respond quickly to emergencies and follow-up needs.
* Support compliance and supervisor's processes and help maintain legal and safety standards.
What we're looking for
* A standard of education equal to GCSEs including grade 4/C or above in English and Maths or equivalent experience.
* Experience of diary management.
* Knowledge of appointment scheduling software.
* Previous experience in a customer focused environment and excellent phone manner.
* Experience of Microsoft Office, specifically Outlook, Word and Excel.
* Self-motivation and commitment to Selwood's values.
About Selwood Housing and benefits
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
* Competitive salary
* Generous holiday entitlement
* Life assurance
* Flexible working opportunities
* Competitive pension
* Cycle to work scheme
* Ongoing training and development
* A supportive team environment where your contribution really matters
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