Overview
Join to apply for the Customer Advisor role at Lookers Motor Group Limited.
Job Vacancy: Customer Advisor – Contact Centre
Location: Office-based, Newcastle
Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
Hours: 40 hours per week on a rota basis, Monday to Saturday
Shifts are scheduled on a rota basis, with any changes communicated in advance. Weekend working is required for two weekends per month.
Responsibilities
* Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
* Build strong relationships with customers while adhering to all brand and manufacturer standards.
* Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.
Skills & Competencies
* Exceptional communication skills, with a customer-first approach.
* Strong teamwork, along with effective organisation and time management.
* Confidence working in a fast-paced, target-driven environment.
What We Offer
* Competitive salary with uncapped earning potential (OTE up to £30,000).
* Comprehensive training and development opportunities with room to grow within Lookers and beyond.
* A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
Working Hours
* Our Contact Centres operate: Monday to Friday 8:00 am – 6:00 pm; Saturday 9:00 am – 1:00 pm.
We strongly believe in nurturing and providing our people with manufacturer brand and management training to enhance career development opportunities.
About Us & Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is inclusive and empowers our people to bring their whole self to work.
We conduct employment checks prior to commencing employment, including verification of recent employment, address, and standard criminal record check. For roles requiring a driving licence, a licence check will be carried out. All offers are subject to a 6-month probation period.
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