Job Description
Are you someone who thrives on helping others and has experience in assessing protection claims?Do you enjoy working in a supportive team where empathy and attention to detail matter?Were looking for experienced Life Claims Assessors to join our brilliant team.We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year and wed love your help to keep that going.A bit about the jobYoull assess life, terminal illness and critical illness claims from investigation to outcome while supporting customers with empathy, including delivering difficult news sensitively.From start to finish, youll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.Youll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.Youll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.Skills and experience were looking forExperience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).Knowledge of legal aspects like probate and CIDRA rules.Experience managing claims end-to-end, including signing out claims decisions independently.Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.Confidence in making decisions and adapting quickly to change.What youll get for this roleSalary competitive (depending on location, skills, experience, and qualifications)Bonus opportunity up to 8% of annual salary. Actual amount depends on your performance and Avivas.Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 daysAviva-funded Private Medical Benefit to help you get expert support when you need itMake your money go further - Up to 40% discount on Aviva products, and other retailer discountsUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemeBrilliantly supportive policies including parental and carers leaveFlexible benefits to suit you, including sustainability options such as cycle to workMake a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help othersWe take your wellbeing seriously with lots of support and toolsTake a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.Aviva is for everyoneWere inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
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